OpenJaw is a groundbreaking travel technology platform that has redefined the way travel companies engage with customers, optimize revenue, and reimagine overall business performance. As the leading travel retail platform, OpenJaw provides airlines, hotels and travel agencies with a range of innovative solutions to create personalized, seamless and end-to-end travel experiences for their customers.
The core of the OpenJaw platform is the advanced supply and order management system (OfrMS). This system enables travel organizations to dynamically package and price travel products, including flights, accommodation, car rentals and ancillary services. Leveraging advanced data analytics and machine learning algorithms, OpenJaw helps businesses optimize their offerings for individual customers, increase conversion rates and revenue while delivering personalized travel solutions.
One of the standout features of the OpenJaw platform is the Customer Experience Management (CXM) module. This module provides an in-depth understanding of each customer's preferences, behavior, and historical interactions across channels. Armed with this wealth of data, travel companies can offer personalized recommendations, loyalty rewards and targeted promotions, driving customer loyalty and repeat business.
To improve the overall travel experience, OpenJaw offers a range of supporting product management tools. This includes upsell and cross-sell capabilities that allow businesses to offer additional services and products to customers during the booking process or while they travel. By tailoring this offering to individual preferences, travel companies can increase additional revenue and maximize customer satisfaction.
The OpenJaw platform also recognizes the importance of collaboration and seamless integration in the travel industry. It offers a set of Application Programming Interfaces (APIs) that enable easy connectivity to third-party partners, third-party systems, and global distribution systems (GDS). This ensures that travel companies have access to the widest range of travel content and services, ultimately providing their customers with a varied and comprehensive range of travel options.
In addition, OpenJaw takes data security and compliance seriously. The platform adheres to strict data protection regulations so that customer data is handled securely and transparently. This commitment to data privacy builds customer confidence and helps travel organizations meet the ever-changing requirements of data protection laws.
In short, the OpenJaw platform is a breakthrough travel technology solution that enables travel organizations to deliver personalized, end-to-end travel experiences. With its innovative offer and order management system, Customer Experience Management module, additional product management tools, and seamless integrations, OpenJaw enables businesses to thrive in a competitive industry. Leveraging data insights and providing a secure, customer-centric approach, OpenJaw continues to shape the future of travel retail and deliver value to both travel organizations and their customers.